Privacy Policy, Terms of Service & Data Deletion

1. Privacy Policy

This Privacy Policy explains what data we collect, why we collect it, how we use, store, and protect it, and your rights regarding your data. By using the KaroAlert app, you agree to the collection and use of information as described in this policy.

1.1 Information We Collect

Data type	Examples	Why we collect it
Name	Your full name	To create and manage your account
Email address	yourname@example.com	Account login, account recovery, and support communication
Phone number	Your mobile number	Login, owner identification, and contact options for people who scan your QR code
Vehicle details	Vehicle number, vehicle type, owner name	To attach vehicles to your QR codes and show scan information
QR code information	Your generated QR codes	To provide the QR parking alert service
Scan history	Who scanned your QR code and when	To show you your vehicle's scan history
App activity	App interactions, features used	To improve the service and provide support
Purchase history	Membership and private call plan payments	To manage your paid plans and issue receipts
Device identifiers	Push notification token	To send you instant alert notifications

1.2 How We Use Your Information

We use your information only for the following purposes:

• Creating and managing your KaroAlert account
• Generating QR codes for your vehicles
• Sending you instant notifications when someone scans your QR code
• Allowing people who scan your QR code to alert you, call you, or contact you (as per your privacy settings)
• Processing membership and private call service payments
• Sending service-related messages and alerts
• Providing customer support
• Improving the app and fixing technical issues

We do not sell your personal data to anyone. We do not use your data for advertising.

1.3 Information Sharing

Your data is not shared with any third party, except in these limited cases:

• Payment processing: When you buy a membership or private call plan, the payment is processed securely by Razorpay (UPI, cards, netbanking, wallets). We share only the minimum payment details required to complete the transaction. We do not see or store your full card details.
• Legal requirements: If required by law, court order, or government authority, we may disclose data to the extent legally required.
• Service providers: Basic infrastructure providers (server hosting, SMS, push notifications, phone calls) that help us operate the service. These providers process data only on our instructions.

1.4 Permissions We Use

The app uses the following device permissions, only for the stated purposes:

• Camera: To scan vehicle QR codes.
• Microphone: For app-to-app voice calls and emergency call features.
• Notifications: To alert you when someone scans your QR code or tries to reach you.
• Photo library (save only): To save the QR cards you generate to your gallery. The app never reads your personal photos or videos.
• Photo picker (system): When you choose a QR image from your device, the Android/iOS system photo picker is used. The app does not access your personal photos or videos directly.
• Phone calls / SMS (via our service): To make parking-related alert calls and send alert responses.

The app does not collect your location.

1.5 Payment Information

Payments for membership plans and private call service are processed securely through Razorpay. We store payment records (order ID, amount, date, plan) only for membership and private call service management. We do not store full payment card numbers on our servers.

1.6 Data Storage and Security

Your data is stored on our secure backend servers. Access to your account is protected by authentication. We use HTTPS encryption for data transmission. While we take reasonable security measures, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

1.7 Data Retention

We keep your data as long as your account is active, to provide the service. When you delete your account (see Section 3), we permanently delete your data from our systems.

1.8 Children's Privacy

The app is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

1.9 Your Rights

You may request to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your account and data (see Section 3)
• Withdraw consent for optional data processing

To exercise any of these rights, contact us at supportdesk@ditscompany.com.

1.10 Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. Continued use of the app after changes means you accept the updated policy.

2. Terms of Service

These Terms of Service ("Terms") govern your use of the KaroAlert app provided by DITS Company India Private Limited. By creating an account or using the app, you agree to these Terms.

2.1 About the Service

KaroAlert allows vehicle owners to:

• Register their vehicles and generate personalized QR codes
• Download and print QR stickers for their vehicles
• Receive instant alerts when someone scans their QR code
• Choose contact options: normal call, emergency call, app call, or private call
• Control which contact options and details are visible to people who scan their code
• Track their vehicle's scan history

It allows people who scan a vehicle QR code to alert the owner, call the owner, make an emergency call, or start an app-to-app call.

2.2 Account Requirements

• You must provide accurate account, phone, and vehicle information.
• You are responsible for keeping your account credentials secure.
• One person may not create multiple accounts to misuse the service.
• You must be at least 13 years old to use the app.

2.3 Acceptable Use

You agree not to:

• Send false or fake alerts to vehicle owners
• Harass, threaten, or abuse other users
• Use the app for any illegal or fraudulent activity
• Misuse QR codes, including placing them on vehicles you do not own
• Attempt to access other users' accounts or data
• Reverse engineer, copy, or misuse the app or its content

2.4 Membership and Payments

• QR code generation, private call service, and certain features may require a membership plan.
• Membership activation may require admin approval after payment verification.
• All payments are processed securely through Razorpay. By purchasing a plan, you agree to Razorpay's terms and our payment process.
• Paid plans are non-refundable except as required by applicable law.
• We may change plan pricing and features with notice where reasonably possible.

2.5 Call and Messaging Service

• The app may place phone calls and send SMS messages (via our service provider) for parking alerts and responses.
• Charges for such calls/messages are borne by us as part of the service, subject to your plan.
• App-to-app voice calls depend on internet connection and device compatibility. We do not guarantee uninterrupted call quality.

2.6 Service Availability

The service depends on:

• Your internet connection and device permissions
• Backend server availability
• Third-party services such as notifications, SMS, payment gateways, and calling services

We do not guarantee 100% uptime, but we aim to provide a reliable service.

2.7 Intellectual Property

All content in the app, including the app itself, logo, and service design, belongs to DITS Company India Private Limited. You may not copy or reuse it without our written permission.

2.8 Account Suspension and Termination

We may suspend or terminate accounts that:

• Violate these Terms
• Misuse the service or send false alerts
• Harass other users
• Are involved in fraudulent payments

You may stop using the app at any time and delete your account from Profile → Delete Account.

2.9 Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the app, including missed alerts, call failures, or payment issues caused by third-party services.

2.10 Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a new "Last updated" date. Continued use of the app means you accept the updated Terms.

2.11 Governing Law

These Terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts in Vidisha, Madhya Pradesh, India.

3. Account & Data Deletion

KaroAlert lets you permanently delete your account and all your personal data at any time.

3.1 What Gets Deleted

When you delete your account, the following data is permanently removed from our servers:

• Your account and login details
• Your name, email address, and phone number
• Your registered vehicles and their details
• Your generated QR codes
• Your scan history
• Your notifications
• Your communication settings
• Your membership and purchase records (except where retention is required by law for financial records)

Deletion is permanent and cannot be undone.

3.2 Option 1 — Delete in the App (recommended, instant)

1. Open the KaroAlert app and log in
2. Go to Profile (bottom menu)
3. Scroll down and tap Delete Account
4. Enter your password to confirm
5. Your account and all data are deleted immediately

3.3 Option 2 — Request Deletion by Email

If you cannot delete your account in the app, email your deletion request to supportdesk@ditscompany.com.

For faster processing, send the email from the email address registered with your account and include:

• Your full name
• Your registered phone number
• The words "ACCOUNT DELETION REQUEST" in the subject line

We process deletion requests within 7 business days and will confirm by email once your data is deleted.

4. Contact Us